Property Management Services

Broadstone Real Estate provides property management services for the following entities

Property Management Services We Perform for Others

Property administration

  • Maintain property files, including all leases, service contracts and vendor information and property personnel files, etc. in accordance with Owner’s requirements.
  • Administer all rules, regulations and restrictions necessary for efficient operation of each property and for the comfort and security of the tenants.
  • Prepare work specification and secure competitive bid proposals for contracts/services such as security, landscape maintenance, trash removal, parking lot maintenance and sweeping, pest control and other recurring contract work.
  • Recommend, negotiate and enter into service contracts on behalf of the owner. Provide direct supervision of all contracted services, evaluate compliance to contract specifications and administer payment.
  • Coordinate the property’s insurance program. Track vendor and tenant insurance certificate compliance. Process insurance claims as necessary.
  • Administer and document the building safety program, including emergency procedures training, fire drills, etc.
  • Be responsible for the security of the building and grounds.
  • Secure both public and private spaces.
  • Secure the buildings during non-business hours by controlling access.
  • Monitor electronic security and fire alarm equipment, if applicable. 
  • Serve as the Safety Director during emergencies.
  • Execute emergency procedures.
  • Perform patrols of the common areas and report security problems, safety hazards, etc.
  • Assist municipal emergency teams in responding to building emergencies.

Property maintenance

  • Maintain a clean, well-groomed appearance in order to assure maximum curb appeal for both prospective and existing tenants.
  • Implement a maintenance program geared to the specific needs of a property. This includes preventive maintenance programs for the property’s plumbing, mechanical and electrical systems to assure they are performing efficiently.
  • Prepare repair and refurbishment plans and recommendations geared to enhance a property’s revenue production capability.
  • Continually investigate energy-saving measures to improve efficiency and environmental footprint of each property.
  • Maintain landscaping, snow removal and pest removal programs, as necessary.
  • Conduct routine monthly inspections of a property and prepare a summary report of activity and conditions observed.
  • Establish and maintain positive, helpful relationships with the property’s tenants.

Leasing services

  • Develop, implement and maintain an effective leasing program. This program will encompass both direct leasing activity as well as coordination of involvement by third parties engaged in leasing activity. Provide market data regarding the supply and absorption of competing leasable space.
  • Conduct periodic market surveys and analysis in order to assure that the Property is competitive in the marketplace and is achieving maximum rental income.
  • Recommend lease rates and terms to the Owner. Coordinate prospective tenant support services such as space planning, etc. Actively pursue renewal of tenant leases and tenant retention programs.
  • Prepare advertisements and other promotional material, as necessary.

Tenant relations

  • Establish and implement the Tenant Relations Program, including a tenant contact program, tenant service request program, etc. Promote tenant relations through personal visits.
  • Investigate and solve tenant issues.

Financial administration

  • Prepare annual budgets and leasing plans. Prepare monthly financial reports including operating report (income & expense), balance sheet, rent roll and tenant summary. Collect rental income, deposit fees, concession income and other revenue. Initiate collection action as necessary.
  • Account for and bank all funds received from the Property and make payment of operating expenses in accordance with the approved budget and management agreement.
  • Maintain constant surveillance of actual and committed expenditures to assure efficient control over operating account disbursements.


  • Prepare written monthly reports for owners as required. These may include:
  • Leasing Activity
  • Profit & Loss
  • Balance Sheet
  • General Ledger
  • Aged Delinquencies
  • Rent Roll
  • Check Registration
  • Bank Reconciliation
  • Capital Project Status
  • Periodically meet with owners to present the property’s operating performance and to develop new operating and leasing strategies.


  • Hire and supervise adequate security forces.

Clinton Square


Ken NauKen Nau
Director, Portfolio Management
585.287.6483 [EMAIL]


Class A Office Building, Rochester NY

Clinton Square is located in the heart of Rochester’s Downtown Innovation Zone, and offers convenient access to the expressway, convention center, hotels, restaurants, banks, retail, legal, government and business districts.


Clinton Square is Rochester’s state-of-the-art multi-tenant, Class A office building. Clinton Square offers private underground parking for 400 cars with direct elevator access to the building lobby. Six high speed elevators, state-of-the-art climate control, fire and life safety systems, on-site management, maintenance and security personnel are just a few of the amenities offered within this world-class-designed, 14-story, 330,000 square foot office building.

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Park Ridge P.O.B.


BTait_thumbJohn Maguire
Property Manager
585.287.6482 [EMAIL]


Class A Office Space, Rochester NY

The Park Ridge Professional Office Building is located on the Unity Health Care
Campus on Long Pond Road. Unity is the premier health care facility on the West side of the Rochester area.


This 90,000 square foot medical office building is directly connected to the Unity Hospital. It offers ample free parking, on site management, 24-hour security and a superior fire and life safety system. This is an ideal location for a medical office covering western Monroe County.


For leasing information, contact John Maguire at (585)325-5853

Piano Works


Class A Office Space, Rochester NY

Piano Works is situated at the busy intersection of Washington and West Commercial Streets, in the village of East Rochester, immediately off the I-490 expressway at the East Rochester exit. Piano Works is located within ten minutes of downtown Rochester and the New York State Thruway. The Rochester International Airport can be reached in twenty minutes via the I-390 expressway.


Completely restored in 1990 for mixed office and retail use, Piano Works offers 187,000 square feet of leasable space on three floors. Piano Works was originally constructed in 1905 to manufacture pianos. A combination of modern function, elegant suites and historic charm add to the amenities. Ample free parking, a unique rooftop garden, a choice of restaurants and a fitness center are some of the conveniences. Full-time maintenance and security personnel are also located on the premises. Suite sizes start at 100 square feet.


The immediate surrounding area consists of residential neighborhoods and shops. Within a two mile drive there are several office parks, two college campuses and a network of villages. A three mile ring encompasses households, 46% of which have incomes over $50,000 per year; unemployment rates lower than average and housing units predominantly owner occupied. Area demographics, convenient location and outstanding amenitites make Piano Works the ideal location for office and retail uses.


Office Space:

  • 26,656 sq. feet
  • $12-15, Gross

Retail Space:

  • 1,255 sq. feet
  • $11-13, Modified Gross plus Utilities

Retail Space:

  • 2,265 sq. feet
  • $11-13, Modified Gross plus Utilities

Unity at Ridgeway


BTait_thumbJohn Maguire
Property Manager
585.287.6482 [EMAIL]


Class A Medical Office Building, Rochester NY

The new Unity at Ridgeway medical office building is located just south of Unity Health Systems’ Park Ridge campus.


Master leased by Unity Health System, this state of the art, 120,000 square foot facility is designed to qualify for the US Green Building Council’s LEED Silver designation. As such, the building incorporates a number of “green” features. These include:

  • A geothermal heating and cooling system
  • Energy saving lighting with motion sensing controls
  • Low-water flow plumbing fixtures and instantaneous water heaters
  • A white, “cool roof”, designed to reflect solar energy
  • Designated “carpool” and “green” vehicle parking areas

A number of the Health System’s affiliated practices occupy suites in Unity at Ridgeway. Among them:

  • Unity OB/Gyn at Ridgeway
  • Unity Diabetes Center
  • Unity Cardiac Rehabilitation
  • Unity Physical Medicine & Rehabilitation at Ridgeway
  • Unity Spine Center
  • Unity Pain Practice
  • Unity Neurology & Rehabilitation


For leasing information, contact John Maguire at (585)325-5853